Baji Live Privacy Policy

1 Introduction

Baji live is committed to protecting the privacy of every player who uses the platform. This privacy policy explains how baji live collects, uses, stores, and protects your personal data when you register, log in, play games, make transactions, or interact with any part of the baji live platform.

By creating an account on baji live, you confirm that you have read and understood this privacy policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, you should not register or continue using the platform.

This policy applies to all services offered by baji live, including the website, the mobile app, live chat support, email communications, and any promotional activities. It applies to all players regardless of how they access the platform.

2 Data We Collect

Baji live collects personal data in two ways: information you provide directly when using the platform, and information collected automatically as you interact with the site or app. Here is a breakdown of what we collect and why.

Information you provide directly:

• Registration data: Full name, date of birth, email address, mobile number, and account password when you sign up for baji live.
• Identity verification documents: A copy of your national ID, passport, or other government-issued document when we are required to verify your identity.
• Payment information: Your bKash, Nagad, or Rocket account number used for deposits and withdrawals. Baji live does not store full payment credentials on its servers.
• Support communications: Any messages, emails, or chat transcripts you send to the baji live support team.
• Responsible gaming preferences: Any deposit limits, self-exclusion requests, or cooling-off periods you set on your account.

Information collected automatically:

• Device and browser data: IP address, device type, operating system, browser type, and screen resolution.
• Usage data: Pages visited, games played, time spent on the platform, betting history, and session duration.
• Cookie data: Information stored by cookies and similar tracking technologies as described in Section 5.
• Location data: General geographic location derived from your IP address. Baji live does not collect precise GPS location data.

3 How We Use Your Data

Baji live uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. Here is how your data is used:

• Account management: To create, maintain, and secure your baji live account, including processing logins and managing your preferences.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to verify that transactions are legitimate.
• Identity verification: To comply with anti-money-laundering regulations and confirm that you meet the age and eligibility requirements to use baji live.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of the support experience.
• Platform improvement: To analyse how players use baji live and identify areas where the platform can be made faster, more reliable, or more enjoyable.
• Fraud prevention: To detect and prevent fraudulent activity, account takeovers, and other security threats.
• Responsible gaming: To monitor betting patterns and identify players who may need support, and to enforce any limits or exclusions you have set.
• Marketing communications: To send you information about promotions, new games, and platform updates — but only if you have opted in to receive these communications.

4 Legal Basis for Processing

Baji live processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contractual necessity: Processing that is required to fulfil the contract between you and baji live — for example, processing your deposits and withdrawals, or managing your account.
• Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and tax reporting obligations.
• Legitimate interests: Processing carried out for baji live's legitimate business interests, such as fraud prevention, platform security, and improving the user experience — provided these interests do not override your rights.
• Consent: Processing based on your explicit consent, such as sending you marketing communications or using non-essential cookies. You can withdraw consent at any time.

5 Cookies and Tracking Technologies

Baji live uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit the baji live website or use the app.

Types of cookies used by baji live:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Analytics cookies: Used to understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies: Used to remember your settings, such as your preferred language or display options.
• Marketing cookies: Used to show you relevant promotions within the baji live platform. These are only activated if you have given consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the baji live platform.

6 Third-Party Data Sharing

Baji live does not sell, rent, or trade your personal data to any third party. However, we do share data with a limited number of trusted service providers who help us operate the platform. All third-party partners are contractually required to handle your data securely and only for the specific purpose for which it was shared.

Categories of third parties we may share data with:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions.
• Identity verification providers: Third-party KYC services that help baji live verify player identities in compliance with anti-money-laundering regulations.
• Cloud infrastructure providers: Secure hosting and data storage providers who maintain the servers on which baji live operates.
• Fraud prevention services: Specialist providers who help baji live detect and prevent fraudulent activity on the platform.
• Regulatory authorities: Government bodies or regulators where baji live is legally required to disclose information.

Baji live will never share your personal data with advertisers, data brokers, or any party whose purpose is unrelated to the operation of the platform.

7 Data Retention

Baji live retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods are as follows:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, as required by anti-money-laundering regulations.
• Transaction records: Retained for a minimum of five years to comply with financial record-keeping requirements.
• Support communications: Retained for two years after the last interaction, or longer if the communication relates to an ongoing dispute.
• Marketing preferences: Retained until you withdraw consent or close your account.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual player.

When data is no longer required, baji live deletes or anonymises it securely. You can request early deletion of your data subject to the legal retention requirements described above.

8 Your Rights

As a baji live player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the baji live support team via live chat or email at [email protected].

• Right of access: You can request a copy of all personal data baji live holds about you. We will provide this within 30 days of your request.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask baji live to correct it.
• Right to erasure: You can request that baji live delete your personal data. This right is subject to legal retention requirements — we cannot delete data we are legally required to keep.
• Right to restrict processing: You can ask baji live to limit how your data is used in certain circumstances, for example while a dispute is being investigated.
• Right to data portability: You can request your personal data in a structured, machine-readable format so that you can transfer it to another service.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You can object to processing carried out on the basis of legitimate interests, including direct marketing.

9 Children's Privacy

Baji live is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register for or use baji live under any circumstances.

If baji live discovers that personal data has been collected from a minor, the account will be closed immediately, all data will be deleted, and any deposits will be returned to the original payment source. If you believe a minor has registered on baji live, please contact the support team immediately so the matter can be investigated and resolved.

10 Data Security

Baji live implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the baji live platform.
• Encrypted storage for all sensitive data including passwords and payment references. Passwords are hashed using industry-standard algorithms and are never stored in plain text.
• Access controls that restrict internal access to personal data on a strict need-to-know basis. Baji live staff cannot access your full payment details.
• Regular security audits and penetration testing conducted by independent security specialists.
• Two-factor authentication available for all player accounts to prevent unauthorised logins.
• Automated fraud detection systems that monitor for unusual account activity in real time.

While baji live takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

11 International Data Transfers

Baji live may transfer your personal data to servers or service providers located outside of Bangladesh. When such transfers occur, baji live ensures that appropriate safeguards are in place to protect your data to the same standard as described in this privacy policy.

These safeguards may include contractual clauses that require the recipient to handle your data securely and in accordance with applicable data protection standards. Baji live only transfers data internationally where it is necessary to operate the platform or comply with legal obligations.

12 Changes to This Privacy Policy

Baji live may update this privacy policy from time to time to reflect changes in the platform, applicable laws, or industry best practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how your data is used, baji live will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of baji live after any update constitutes your acceptance of the revised privacy policy.

13 Contact Us

If you have any questions about this privacy policy, want to exercise your data rights, or have a concern about how baji live handles your personal information, please get in touch with the support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the baji live platform — fastest response, typically under three minutes.
• Email: [email protected] — responses within 24 hours.
• FAQ: Visit /faq for answers to common privacy and account questions.

The baji live support team handles all privacy-related enquiries with strict confidentiality. Your request will be acknowledged within 48 hours and fully resolved within 30 days.